1. How long is your shipping time?
It depends where you are. Shipping time to the US is about 10-15 business days, and shipping to other regions is about 15-25 business days.
2. Where is my order now?
3. What is my tracking number?
4. What is the status of my order?
客户将收到一封确认电子邮件，以证明我们已确认您的订单。通常需要 3 到 7 天的处理时间才能发货。交货后，客户将收到一封带有确认编号的交货确认电子邮件。要跟踪您的订单，请访问 https://www.17track.net/cn
5.Roller skates size
Our shoe sizes are specified according to international standards, please measure your shoe size before purchasing, it is recommended that you buy roller skates 0.5 size larger
6.What if my skates don't fit?
We strongly recommend that you determine your size before placing an order, if you don't know how, you can check our size description. After you have determined the size, due to your own reasons for placing the wrong order, you can contact us to return the goods for you, but you will be charged 5% of the fee.
7.What if I receive the wrong product?
If it is our reason, we promise to exchange it for you free of charge. If it is your reason, you will be responsible for the cost of return and exchange. For details, please refer to our return and exchange policy.
8.Can outdoor skates be worn indoors?
No problem at all. The conditions of indoor roller skating places are much better than outdoor parks, streets and other places. Outdoor roller skates are completely competent, but if indoor roller skates want to roller skate outdoors, sometimes there will be some problems. It depends on the quality of the pulley.
9.Do you sell parts like skate boots or bases separately?
Yes, we sell accessories such as roller skates, bases, etc. online, if it is suitable, you can buy the parts yourself to assemble the roller skates you want.
10.How do I determine my skate size?
Our two feet are basically symmetrical, but one foot is always larger, and the larger foot shall prevail when measuring. The corresponding size measured is about the same as the size you usually wear, if the difference is too large, then I think your measurement method is wrong.
After you measure a value, please use our size chart to determine the size of the roller skates you want to buy.
If the instep is high, the instep is fat, or the instep is flat and the foot is slender, you should choose a size that is too large or too small.
Shipping & Returns:
Our sizes are made according to international standards, if your shoes are compliant, please buy them normally. Specifically, you are required to measure your shoe size, and it is recommended to buy shoes that are 0.5 size larger.
2. Cancellation of order more than 24 hours
If you cancel your order within 24 hours of placing your order, if your order is not shipped, we will charge a 5% service fee and your order will be frozen;
If your order ships after 24 hours, we will not be able to cancel it for you
3. Cancellation refund after arrival
You will need to send the product back to us in the original packaging, if the product label is torn off, we will not be able to issue a refund.
Please see our refund policy for details.